Guest Relations

Montegrotto 5-star hotel, Guest Relations

What does our 5-star hotel in Montegrotto have that the others don’t? the Guest Relation Manager is one of our answers to that question.

The person who is dedicated to guests starting from the moment they book their program. What exactly does she do?

Before arrivals, she checks all the  requests and prepares what guests will experience at Relilax Boutique Hotel & Spa. If there are particular dietary needs or something you cannot live without, she will make sure everything is exactly how you want it.

After meeting with the Reception staff, she will accompany you to your room and give you initial information of our hotel and the small town of Montegrotto Terme.

Care and love

Then she will take you to the Giardino Fiorito, where you will have your first appointment with Nicoletta, the Spa Guest Relations Manager.

If you booked wellness packages in our offers or some massages and treatments, we will need to proceed with an exam. Here you will receive all the information about our wellness offer.

Instead, if you do not plan to take advantage of the thermal treatments we offer, you will be taken on a tour of the structure.

We enjoy being hosts and showing you our very large facilities, where there are countless activities to take part in during your stay.

At any point during your stay, regardless of your needs, you can speak with her.

We want your stay to be special, we strive to maintain what has become the hotel’s main characteristic over the years: love and care for those who come to visit us. We are waiting for you!

We look forward to calling you back!
Service available Monday to Friday:
in office hours 8:00 - 18:30

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